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Frequently Asked Questions

1. Do you have a minimum order?

No. we do not have a minimum order.
2. What about special custom orders?
Special orders are also available! Just e-mail us at for any particular stone, shape, cut and size you need, and we will try to do our best to provide it in a short time.
3. Are full exchanges or refunds offered?

If for any reason you are not satisfied with your purchase, we will provide you with a full refund or a replacement on the item up to 30 days after you receive the order.
4. What type of guarantee is offered?

We guarantee to supply best service, quality and prices. You are invited to place a sample order to prove it.
 5. How much does it cost for shipping?
We usually use EMS as our fast shipping agent. Shipping cost depends on the total weight and destination of the parcel:
Rest of the world
United States
Total Weight
Up to 0.5kg
Additional charge for each Kg
Small orders can be shipped by REGISTERED MAIL, which is much cheaper (about 5$ per parcel).
Shipping prices might have slight changes from time to time. final and exact shipping price will be shown upon checkout.
6. How long will it take to get my order?
Goods can be delivered in 2-3 days from receipt of order.
7. I would like to send the goods by my accout at Fedex / Ups ext.. Is it Possible?

Certainly. Just send us an e-mail upon checkout with all details, we will reduce the shipping charge from the total amount, and send you the goods by your instructions.

8. I want my information to remain private! What is your privacy policy?

Your private information is safe. We will not release and information regarding anyone who buys or visits our web site. You can be sure of that.
9. What are your payment terms?

Payment can be made by Credit Card / Cash at site.
Payment will be in U.S$ currency.
We do not accept Debit cards.
9. Where are you based?

We are based in Tel-Aviv, Israel.
You are more than invited to come and visit our shop:

138 Alenby street,
123 Alenby street,
Tel-Aviv, Israel.
Tel. +972-3-5665866
Fax. +972-3-5665855

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